Marketplace ticketflip.ai

ticketflip.ai

bonsai.tech

Tool description

ticketflip.ai is a Zendesk plugin that automates customer support operations by assigning support tickets to the person best equipped to deal with each issue. The benefit of using ticketflip.ai is accelerating the ticket life cycle, which leads to shortened response and resolution time. As support agents spend less time sifting through tickets, they spend more time helping customers.

Incoming support tickets are then analyzed in real-time. AI calculates the probability of domain expertise for every support agent, and tickets are assigned to the best agent based on chosen configuration settings. On top of that, tickets can get delegated if the agent isn’t available or left unassigned if the model confidence is below the desired threshold.

Using it gives you a performance preview based on historical data of resolved tickets and considering a threshold you adjust. By choosing between different threshold setups, you can minimize the number of unassigned tickets or assignment mismatches.

Features

  • 1
    Assigning support tickets to the best fit agent
    ticketflip.ai uses historical data of resolved tickets to create a personalized ML model that helps assign the ticket to the best support agent
  • 2
    Accelerating ticket life cycle
    Tickets automatically get assigned to an agent, delegated if the agent isn't available, or left unassigned in case of low model confidence
  • 3
    Shortening response and resolution time
    Configuration settings allow finding a perfect spot between fast first response and improved average ticket resolution time
  • 4
    Reducing workload
    Support agents spend less time sifting through tickets, so they have more time to spend on helping customers

Frequently asked questions

  • 1
    Do all my agents need to use ticketflip.ai?
    No, you can deactivate any agents within ticketflip.ai that do not need access to the app.
  • 2
    How to install ticketflip.ai?
    You can install ticketflip.ai from Zendesk marketplace. It is fully integrated into Zendesk – it takes a few minutes to install it and start using right away.
  • 3
    How do I pay for ticketflip.ai?
    ticketflip.ai can be bought through Zendesk Marketplace. After finding our application there, you can install it and activate your 30-day free trial period.
  • 4
    How do I get a copy of my invoices?
    You can download a complete history of your invoices through your Zendesk billing portal.

Pricing

Team

For customer support teams using Zendesk:

Zendesk plugin

Assigning tickets to a person or a group of people (i.e. Sales)

30-day free trial

For customer support teams using Zendesk:

Zendesk plugin

Assigning tickets to a person or a group of people (i.e. Sales)

30-day free trial

From

$10

Per agent per month

Enterprise

For companies in need of a custom ticket routing solution:

Custom integration in a proprietary customer service solution

Detecting the underlying ticket theme (i.e. E-mail 365 support, Network issues)

For companies in need of a custom ticket routing solution:

Custom integration in a proprietary customer service solution

Detecting the underlying ticket theme (i.e. E-mail 365 support, Network issues)

Custom

ticketflip.ai

ticketflip.ai is a customer support tool that automatically assigns support tickets to the best-fit agent using a personalized AI model.

Purchase

ticketflip.ai

bonsai.tech

ticketflip.ai is a customer support tool that automatically assigns support tickets to the best-fit agent using a personalized AI model.

ticketflip.ai is a customer support tool that automatically assigns support tickets to the best-fit agent using a personalized AI model.

Purchase

Tool description

ticketflip.ai is a Zendesk plugin that automates customer support operations by assigning support tickets to the person best equipped to deal with each issue. The benefit of using ticketflip.ai is accelerating the ticket life cycle, which leads to shortened response and resolution time. As support agents spend less time sifting through tickets, they spend more time helping customers.

Incoming support tickets are then analyzed in real-time. AI calculates the probability of domain expertise for every support agent, and tickets are assigned to the best agent based on chosen configuration settings. On top of that, tickets can get delegated if the agent isn’t available or left unassigned if the model confidence is below the desired threshold.

Using it gives you a performance preview based on historical data of resolved tickets and considering a threshold you adjust. By choosing between different threshold setups, you can minimize the number of unassigned tickets or assignment mismatches.

Features

  • 1
    Assigning support tickets to the best fit agent
    ticketflip.ai uses historical data of resolved tickets to create a personalized ML model that helps assign the ticket to the best support agent
  • 2
    Accelerating ticket life cycle
    Tickets automatically get assigned to an agent, delegated if the agent isn't available, or left unassigned in case of low model confidence
  • 3
    Shortening response and resolution time
    Configuration settings allow finding a perfect spot between fast first response and improved average ticket resolution time
  • 4
    Reducing workload
    Support agents spend less time sifting through tickets, so they have more time to spend on helping customers

Frequently asked questions

  • 1
    Do all my agents need to use ticketflip.ai?
    No, you can deactivate any agents within ticketflip.ai that do not need access to the app.
  • 2
    How to install ticketflip.ai?
    You can install ticketflip.ai from Zendesk marketplace. It is fully integrated into Zendesk – it takes a few minutes to install it and start using right away.
  • 3
    How do I pay for ticketflip.ai?
    ticketflip.ai can be bought through Zendesk Marketplace. After finding our application there, you can install it and activate your 30-day free trial period.
  • 4
    How do I get a copy of my invoices?
    You can download a complete history of your invoices through your Zendesk billing portal.

Pricing

Team

For customer support teams using Zendesk:

Zendesk plugin

Assigning tickets to a person or a group of people (i.e. Sales)

30-day free trial

For customer support teams using Zendesk:

Zendesk plugin

Assigning tickets to a person or a group of people (i.e. Sales)

30-day free trial

From

$10

Per agent per month

Enterprise

For companies in need of a custom ticket routing solution:

Custom integration in a proprietary customer service solution

Detecting the underlying ticket theme (i.e. E-mail 365 support, Network issues)

For companies in need of a custom ticket routing solution:

Custom integration in a proprietary customer service solution

Detecting the underlying ticket theme (i.e. E-mail 365 support, Network issues)

Custom