Marketplace LiveAgent

LiveAgent

LiveAgent

Tool description

Established in 2006, LiveAgent was the first solution to offer live chat and help desk capabilities. As of 2021, LiveAgent is the best-rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.

At LiveAgent, we’re dedicated to creating affordable, functional, and above all, helpful software. Our goal is to keep pushing our thinking, designing, and coding boundaries to improve continuously. We strive to offer an innovative tool that keeps evolving according to our customer’s needs.

Our vision is to put customer support at the heart of every business. We want excellent customer service to be attainable as well as a standard practice. Excellent service shouldn’t be extraordinary; it should be a given, regardless of the channel you use for communication.

Features

  • 1
    The world’s best-rated chat widget
    Increase engagement and make buying easy with our stylish live chat widget. Provide personalized real-time support and invite your customers to chat based on the time they’ve spent on your site, location, and visited pages.
  • 2
    Cloud phone support for modern businesses
    Improve your customer’s satisfaction by decreasing hold times with our cloud-based call center software. Enjoy more flexibility, more significant savings, and higher efficiency with callbacks, IVR, ACD, and video calls.
  • 3
    Simple yet powerful ticketing software
    Save time by managing all customer messages in one app. Keep track of all conversations, integrate your favorite tools, automate repetitive tasks, work as a team, and make better business decisions based on real data insights.

Pricing

Free

Forever free account with some limitations

- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
- Basic reports
- Customer portal + forum
- Customer Service

Forever free account with some limitations

- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
- Basic reports
- Customer portal + forum
- Customer Service

Free

Ticket

A must-have organization tool for email ticketing


- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
- API + integrations
- Rules and Time rules
- Customer Service
- White Glove Setup

A must-have organization tool for email ticketing


- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
- API + integrations
- Rules and Time rules
- Customer Service
- White Glove Setup

From

$15

Try for free

Ticket+Chat

A robust multi-channel live chat and ticketing solution

Everything in Ticket, plus:

- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
- Proactive chat invitations
- Chat satisfaction surveys
- Social networks
- Time tracking
- Audit log

A robust multi-channel live chat and ticketing solution

Everything in Ticket, plus:

- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
- Proactive chat invitations
- Chat satisfaction surveys
- Social networks
- Time tracking
- Audit log

From

$29

Try for free

All-inclusive

A powerful omnichannel helpdesk with 180+ features

Everything in Ticket + chat, plus:

- Call center support
- Video call
- IVR
- Call routing and transfers
- Hardware IP phone
- Unlimited call recordings
- All starred services from previous packages are free in this package

A powerful omnichannel helpdesk with 180+ features

Everything in Ticket + chat, plus:

- Call center support
- Video call
- IVR
- Call routing and transfers
- Hardware IP phone
- Unlimited call recordings
- All starred services from previous packages are free in this package

From

$39

Try for free

LiveAgent

Provide excellent customer service. Answer more tickets with all-in-one help desk software.

Purchase

LiveAgent

LiveAgent

Provide excellent customer service. Answer more tickets with all-in-one help desk software.

Provide excellent customer service. Answer more tickets with all-in-one help desk software.

Purchase

Tool description

Established in 2006, LiveAgent was the first solution to offer live chat and help desk capabilities. As of 2021, LiveAgent is the best-rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.

At LiveAgent, we’re dedicated to creating affordable, functional, and above all, helpful software. Our goal is to keep pushing our thinking, designing, and coding boundaries to improve continuously. We strive to offer an innovative tool that keeps evolving according to our customer’s needs.

Our vision is to put customer support at the heart of every business. We want excellent customer service to be attainable as well as a standard practice. Excellent service shouldn’t be extraordinary; it should be a given, regardless of the channel you use for communication.

Features

  • 1
    The world’s best-rated chat widget
    Increase engagement and make buying easy with our stylish live chat widget. Provide personalized real-time support and invite your customers to chat based on the time they’ve spent on your site, location, and visited pages.
  • 2
    Cloud phone support for modern businesses
    Improve your customer’s satisfaction by decreasing hold times with our cloud-based call center software. Enjoy more flexibility, more significant savings, and higher efficiency with callbacks, IVR, ACD, and video calls.
  • 3
    Simple yet powerful ticketing software
    Save time by managing all customer messages in one app. Keep track of all conversations, integrate your favorite tools, automate repetitive tasks, work as a team, and make better business decisions based on real data insights.

Pricing

Free

Forever free account with some limitations

- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
- Basic reports
- Customer portal + forum
- Customer Service

Forever free account with some limitations

- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
- Basic reports
- Customer portal + forum
- Customer Service

Free

Ticket

A must-have organization tool for email ticketing


- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
- API + integrations
- Rules and Time rules
- Customer Service
- White Glove Setup

A must-have organization tool for email ticketing


- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
- API + integrations
- Rules and Time rules
- Customer Service
- White Glove Setup

From

$15

Try for free

Ticket+Chat

A robust multi-channel live chat and ticketing solution

Everything in Ticket, plus:

- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
- Proactive chat invitations
- Chat satisfaction surveys
- Social networks
- Time tracking
- Audit log

A robust multi-channel live chat and ticketing solution

Everything in Ticket, plus:

- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
- Proactive chat invitations
- Chat satisfaction surveys
- Social networks
- Time tracking
- Audit log

From

$29

Try for free

All-inclusive

A powerful omnichannel helpdesk with 180+ features

Everything in Ticket + chat, plus:

- Call center support
- Video call
- IVR
- Call routing and transfers
- Hardware IP phone
- Unlimited call recordings
- All starred services from previous packages are free in this package

A powerful omnichannel helpdesk with 180+ features

Everything in Ticket + chat, plus:

- Call center support
- Video call
- IVR
- Call routing and transfers
- Hardware IP phone
- Unlimited call recordings
- All starred services from previous packages are free in this package

From

$39

Try for free