Customer-for-life software for SMBs and mid-market enterprise

Software that’s easy-to-use doesn’t necessarily mean it’s only for small organizations. Large businesses use Freshworks’ customer-for-life suite precisely because time-to-value is so short. The simpler we make things, the more value our customers get. No consultants and no engineers needed. Small businesses grow into big businesses with us. And big businesses choose us for our flexibility, scalability, and extensibility.

Freshworks for support teams

Freshworks Support helps customer support leaders be more strategic with a platform that delivers superior ROI while giving agents the tools to deliver a WOW! customer experience. Streamline all your customer conversations in one place, automate repetitive work, and save time. Invite anyone – agents, colleagues, or external business partners – to solve tickets using Freshconnect. And measure and report contact center metrics such as First Reply Time or Average Handle Time to drive performance improvement.

Freshworks for IT teams

Simplify IT with an incredibly simple yet powerful ITSM solution. Freshservice can be implemented in just a few hours, offering unrivaled time-to-value, and low TCO. No engineers and no consultants needed. Freshservice includes a host of ITIL-aligned features along with multi-channel support, asset management, workflow automation and powerful analytics, all accessible through a clean, intuitive user interface. Freshservices’ SDK and Marketplace capabilities also lets you seamlessly integrate into your IT stack. Unlike most ITSM tools that suffer from weak adoption, Freshservice transforms the employee experience. Because happy employees = happy customers.

Freshworks for sales teams

Ramp your sales people quickly and enable them to win. Freshworks Sales is intuitive and enables your salespeople to sell from day 1. No consultants or expensive development resources needed. Freshworks for sales teams works out of the box so you can attract the right leads, engage across multiple touchpoints, close deals faster, and nurture valuable relationships.